Transforming the Member Experience through an award winning culture & multi-channel contact management.

...One conversation at a time!
Transforming the Member Experience through an award winning culture & multi-channel contact management.

...One conversation at a time!

UPLevel Has Your Best Interest in Mind

“Ongoing Operations decided to use UPLevel to provide our first tier client support.  We have been thrilled with the amazing job they have done taking over a critical function, communicating effectively with clients, following procedures, and helping us architect a great experience for our clients.   Their ability to learn our systems (technology and process), friendliness, and professionalism insure that our clients get timely technical support with great communication every step of the way!”

– Kirk drake, author of cu 2.0, ceo ongoing operations

Our Services

UPLevel Front Desk

For more than 40 years, we have partnered with many of Canada’s leading Credit Unions to deliver the ultimate Member experience.

No waiting, no interruptions, a dedicated virtual Member experience seamlessly delivered by your outsourced team at UPLevel. Your Members hear and feel only the best of your brand. Learn More…

UPLevel Customer Care

UPLevel has been proudly serving credit unions across Canada for nearly 5 decades. UPLevel is trusted by many leading credit unions to deliver member care and contact programs.

Our mission is to create a partnership of trust, performance and unrivaled responsiveness to your needs. UPLevel’s culture is designed to create a positive environment where integrity, trust and performance are the expectation in every interaction and outcome. Learn More…

UPLevel Financial Care

UPLevel turns conversations into money, ensuring your funds are returned and your reputation is protected. We recognize that maintaining a positive reputation and member experience are absolutely crucial to your success. Learn More…

UPLevel Business Process
UPLevel forms an integral extension of your team. While you grow your core business, trusted and measurable back office support is available for any area of your business requiring additional resources. Learn More…

Contact us today to discuss the solution that’s right for you!

Get In Touch

Meridian Credit Union

Alterna Savings and Credit Union

The Energy Credit Union

“UPLevel’s standard for service excellence has been simply outstanding.”

– Coast Capital Savings Federal Credit Union

More Testimonials

About UPLevel

23 languages spoken
Most admired corporate cultures
67% Female management
300% Growth since 2005
13.2 years management tenure
Opened since 1970

Learn More About Us

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