About UPLevel Credit Union Solutions

For close to 50 years, we have cultivated a culture of integrity, trust and a commitment to excellence for the credit union community, all while protecting your credit union's brand and reputation …one conversation at a time.

Established in 1970, UPLevel has a 5-decade long track record of serving large and small credit unions across Canada. UPLevel team members have an average company tenure of more than eight years, so you can be assured that each person on your team at UPLevel delivers experience, member-focus and a true commitment to excellence.

Credit Union Solutions

  • Member Contact Solutions (Call Centre support)
  • Call Centre Support
  • Insurance Processing
  • New Product Outreach
  • Accounts Receivable Management Programs
  • Fraud Monitoring and Support
  • Help Desk
  • PPSA/Land Title Banking System Interfaces
  • Member Experience Surveys
  • Member Acquisition Strategies

Recognized for outstanding growth, innovation, and our award winning culture, UPLevel has earned many kudos and nominations including: 

  • Profit 200 List of Canada’s Fastest Growing Companies
  • Canada’s Top 100 Employers
  • Canada’s Top 10 Most Admired Cultures
  • Family Enterprise of the Year
  • Female Entrepreneur of the Year
  • Accredited Evolved Enterprise

The UPLevel culture promotes a positive, progressive environment where excellence is the expectation and every member of our work family is valued. Our clients tell us we stand alone in our ability to deliver both performance and a positive Member experience. 

 

 

“Outsourcing our accounts receivable/debt recovery strategies to UPLevel has been a very successful decision.”

– Alterna savings and credit union

Recognized for outstanding growth, innovation, and our award winning culture, UPLevel has earned many kudos and nominations including:

  • Profit 200 List of Canada’s Fastest Growing Companies
  • Canada’s Top 100 Employers
  • Canada’s Top 10 Most Admired Cultures
  • Chamber of Commerce Business Excellence Awards
  • Family Enterprise of the Year
  • Female Entrepreneur of the Year
  • Accredited Evolved Enterprise

The UPLevel culture creates a positive, progressive environment where excellence is the expectation and every member of our work family is valued. As a result, our clients tell us we stand alone in our ability to deliver both performance and a rich Member experience consistently through every phase of the accounts receivable process.

“UPLevel’s standard for service excellence has been outstanding.”

– COAST CAPITAL SAVINGS

UPLevel President Tracey Ivanyshyn shares:

“We are passionate about creating the best possible member experience while simultaneously delivering on quality and performance. We’re committed to delivering on first call resolution and surprising members with the level of respect, care and integrity on every call and contact.”

Contact us today to discuss the solution that’s right for you!

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