Member Care

Industry-leading net promoter scores (NPS) and decades long relationships with clients speak to our service-focused culture and commitment to protecting your brand reputation at all times. Let’s co-create an innovative and inspiring member experience.

UPLevel has been proudly serving credit unions across Canada for nearly 5 decades. UPLevel is trusted by many leading credit unions to deliver member care and contact programs.

Our mission is to create a partnership of trust, performance and unrivaled responsiveness to your needs. UPLevel’s culture is designed to create a positive environment where integrity, trust and performance are the expectation in every interaction and outcome.

UPLevel President Tracey Ivanyshyn shares:

“We approach every relationship as if it’s our only one. We leverage our unique culture, our innovation, our passion for excellence and our experience since 1970 of building long term and successful partnerships.”

First Party Customer Care and Contact Programs

A focused Member service culture sets UPLevel apart with proven net promoter scores (NPS) that exceed our competitors by more than 50% for national clients. UPLevel’s long term relationships with many leading credit unions are evidence of our superior Member service and commitment to protecting your brand and reputation at all times.

UPLevel is trusted by many credit unions coast-to-coast to deliver first party Member care and member contact programs with proven results:

  • Higher first call resolution rates
  • Superior conversion
  • Batch leading recoveries and cure percentages
  • Industry leading NPS scores

“UPLevel’s genuine desire to treat our members with integrity and respect makes them a true brand partner.”

– meridian credit union

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