UPLevel Help Desk is a robust and flexible extension of your team handling support calls and contacts ensuring that your members are in great hands.
Our specialized Help Desk team stands ready to operate as an extension of your branches, delivering knowledgeable, seamless support on your behalf enabling you to focus on growing your funds under management and membership.
Here’s how we support your members:
- Password resets and login support
- Online banking support
- Account balance and status inquiries
- New member web orientation
- Tier 1 support and ticket triage
- Front line member communication
- Outage monitoring and escalation
- 21 languages available to assist new Canadians.
UPLevel Has Your Best Interest in Mind
“Ongoing Operations decided to use UPLevel to provide our first tier client support. We have been thrilled with the amazing job they have done taking over a critical function, communicating effectively with clients, following procedures, and helping us architect a great experience for our clients. Their ability to learn our systems (technology and process), friendliness, and professionalism insure that our clients get timely technical support with great communication every step of the way!”
– Kirk drake, author of cu 2.0, ceo ongoing operations